GENERAL & SHIPPING:

Do you ship worldwide?

We do offer worldwide shipping, all rates are provided at checkout.

Will I get charged duties & tariffs if I order to America?

Due to recent changes in trade conditions at the U.S.–Canada border, customs processing times and duties have become increasingly unpredictable. Please note that all Sugar Bomb Collective products are proudly manufactured in North America and are not subject to the newly imposed tariffs.

However, any customs fees, duties, or delays that may occur during cross-border transit are outside of our control, and Sugar Bomb Collective cannot be held responsible for these additional charges or processing times. We appreciate your understanding and patience as we continue to navigate these evolving trade conditions.

When will my order be shipped?

All orders are processed and packaged within 1-5 days from date of purchase. All items are shipped via courier, and shipping confirmations along with tracking numbers will be sent via SMS or Email once ready.

My order shipped - where is it?

Once your order is in the hands of the Courier, Sugar Bomb Collective has no control or leverage of the status of the package, and assumes no responsibilities. 

Estimated delivery time within Canada is anywhere from 1-12 business days.

Estimated delivery time within the USA is anywhere from 1-12 business days.

Estimated delivery time Internationally is anywhere from 1-30 business days.

Can I pick up my order if I'm local?

Yes! We do offer a free local pickup option at checkout. Once the order is ready, you will get an exact location along with detailed instructions on how/when you can pick up your order.

How do I care for my pieces?

We recommend you wash your items inside out in COLD water and hang to dry. Wash with like colours and items. Do not iron directly on designs and do not take to the apparel to a dry cleaner. 

RETURNS & EXCHANGES: 

How do I return an item?

All items are final sale. At the moment, we are not accepting any returns. 

If there is something wrong with your order, please contact us at sugarbombcollective@gmail.com with your order number, and a description of the issue.

**ALL shipping costs are non refundable. **